Terms & Conditions Qnium
Delivery & shipping
We do our best to deliver the order to you as soon as possible. We try to ship orders placed on working days before 12:00 the same day. However, we do not always succeed in complying with this, sometimes products are not in stock and the delivery of your order may take a little longer. The product page gives an indication of the delivery time. If for some reason we do not meet this delivery time, we will of course inform you as soon as possible.
The prices stated are included of shipping costs.
Delivery takes place via the postman or parcel deliverer of UPS or Fedex. Generally, delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.
After ordering you will receive a track & trace code. If you are not at home at the proposed time, you can indicate to the carrier via the trace & trace code that how you wants to see the next delivery carried out.
The legal warranty applies to all items that you purchase from us. A legal guarantee means that a product is or must do what the consumer can reasonably expect from it. The statutory warranty applies to all products in the Qnium range. This legal warranty on production errors is 2 years Qnium (trade name Prodevelop BV) is responsible for supplying a good product. If this is not the case, Prodevelop BV will do everything to repair the product.Qnium ensures that all products are delivered tested and checked and meet the highest quality standard. If it still happens that the product does not meet the standard you expect, we will make every effort to find a solution.
Should your purchase be defective or defective for no apparent reason, you can return the purchased product and we will arrange for it to be repaired and returned as soon as possible. Fall damage excluded.
You have the right to revoke the agreement within a period of 14 days without giving reasons. The withdrawal period shall expire 14 days after the day on which you or a third party appointed by you, other than the transporting party, receives physical possession of the goods. In order to exercise the right of withdrawal, you must inform us by an unequivocal statement (e.g. in writing, by post, fax or e-mail) that you withdraw from the contract. For this purpose, you may use the model form for right of withdrawal, but you are not obliged to do so. In order to comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Consequences of the withdrawal If you revoke the contract, you will receive back from us all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) as quickly as possible and in any event no later than 14 days after we have been informed of your decision to revoke the contract. If you only return a part of your order, the cost of delivery will not be refunded. We will refund you by the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any costs for such a refund. We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first. You must return or hand over the goods to us immediately, but in any event no later than 14 days from the day on which you have notified us of your decision to withdraw from the contract. You will be on time if you return the goods before the period of 14 days has expired. The direct costs of returning the goods will be at your expense.
Our return address
You shall only be liable for any loss of value of the goods resulting from the use of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods."